DETERMING YOUR BRACELET SIZE
To determine your bracelet size, wrap a tape measure around your wrist like so:
If you do not have a tape measure, you can use a piece of string and then compare the length to a ruler.
DETERMING YOUR RING SIZE
DETERMING YOUR NECKLACE SIZE
To determine your necklace size, take a tape measure and wrap it around your neck to your preferred necklace fit. Then mark the measurement and you will know the size necklace you need. If you do not have a tape measure, you can use a piece of string and then compare the length to a measuring tool.
WHAT IF YOU ORDER THE WRONG SIZE?
If you order and find that you need a different size, don't panic! We offer 1 complimentary size exchange/adjustment per item purchased. The only expense you are responsible for is shipping the item to us. We cover the rest. To begin a size exchange/adjustment, just send our team an email at hello@gemvius.com.
US Shipping Options
International Shipping Options
*Please note that while most packages will arrive within their estimated shipping time, these estimates are provided by USPS and are not guaranteed. Also, business days do not include weekends or holidays.
Returns
Our return policy lasts 30 days from the date of purchase. To be eligible for a return, the item must be in the same condition that it was received with its velvet pouch included. Any missing pouches will result in a $1.00 deduction per missing pouch on the total refund value. Customers are responsible for the full cost of shipping the items back to us. Once the returned item is received, a refund will be issued within 1-2 business days. Note that refunds are for the original purchase price of the item and do not include any shipping fees paid. After the refund is issued, a notification email will be sent to the email provided upon checkout.
Exchanges
Our exchange policy lasts 30 days from the date of purchase. All exchanges must be made for the same item. Exchanges can be made for damaged or defective items or if you simply need a different size. Each purchase is eligible for 1 free size exchange. The only cost you are responsible for is return shipping.