FAQ
How do I know what bracelet size is for me?
~All of our bracelet sizes have the corresponding measurement next to them. If you do not know your bracelet size and are not sure how to figure it out, you can learn more on our sizing page here.
What do I do if my item does not fit?
~We offer complimentary size adjustments (and exchanges) for newly purchased items. If you ordered the incorrect size, contact us at hello@gemvius.com for guidance.
Do you ship internationally?
~Shipping outside of the United States has been suspended temporarily.
How long until my product is shipped?
~We ship all items within 1-2 business days.
Are your products synthetic?
~No, we utilize actual gemstones in all of our bracelets. Our gold and silver accent beads are made of hematite and all of our crystal products are made from actual glass.
Which payment types do you accept?
~We accept all major credit cards (MasterCard, Visa, American Express, and Discover), Apple Pay, Google Pay, and PayPal.
How much does shipping cost?
~For all information regarding shipping, please check our Shipping page here.
How do I become a retailer?
~ If you have a brick and mortar store within the United States, please contact us at hello@gemvius.com for more information about carrying our products in your store.
**If you have any other questions, please contact us at hello@gemvius.com
Returns & Exchanges
Returns
Our return policy lasts 30 days from the date of purchase. To be eligible for a return, the item must be in the same condition that it was received in. Customers are responsible for the full cost of shipping the items back to us. Please ensure that sufficient postage is applied as packages with insufficient postage will be returned to the return address listed on them. We also recommend that package tracking is applied that way shipping progress can be monitored. Once the returned item is received, a refund will be issued within 1-2 business days. Note that refunds are for the original purchase price of the item and do not include the cost of shipping. After the refund is issued, an email will be sent to the customer notifying them.
Exchanges
Our exchange policy lasts 30 days from the date of purchase. If your item becomes damaged or defective during this period, you are welcome to exchange it. All items received in damaged or defective condition will be replaced. Each purchase is eligible for 1 free size exchange. The only cost you are responsible for is return shipping.
*To begin the return or exchange process, please send us an email at hello@gemvius.com*